Payment Terms

Prices and billing periods

Payments are made in euros. The order summary specifies the service, billing period, taxes and total amount payable. “+ VAT” indicates that applicable VAT is added to the quoted net price. Consumers must be shown the final price including VAT and all mandatory charges before confirming an order.

For a monthly equivalent on an annual plan, the annual charge is that price multiplied by 12. For example, €9.90 per month billed annually means €118.80 per year before VAT. Monthly billing for this plan costs 10% more: €10.89 per month before VAT. This pricing rule applies to plans displaying that billing choice; domain prices are calculated separately.

Services have a minimum contract term of 12 months, regardless of billing frequency. Annual billing is paid upfront for the full year. With monthly billing, you pay for the 12-month contract term in monthly instalments; this is not a one-month contract. The website service is not offered for a single month. The minimum term, its total cost, and renewal and termination conditions are specified when ordering. This does not restrict statutory consumer withdrawal rights or remedies for defective or unprovided services. Additional services are charged only with your agreement to their price and purchase.

Paying for your order

Online payments use Montonio. Available payment methods are displayed during checkout. Payment initiation is provided by Montonio Finance UAB. You authorise payment in the relevant payment service’s secure environment. Never send us banking passwords or authentication codes.

Receiving an order, confirming payment and activating a service are separate steps. We confirm order acceptance by email and describe the activation timing and required next steps in the order or confirmation. Returning from a payment page alone is not proof of payment. Activation requires confirmed payment and the information needed to provide the service.

If payment is interrupted, check its status before paying again. If money has left your account but you have no confirmation, contact us with the order number and payment time. Payment data processing is explained in Sibly’s Privacy Policy and Montonio’s Privacy Policy.

Domain registration, renewal and transfer

Registration, renewal and transfer are separate operations and may have different prices. Your order specifies the operation and registration period for the particular domain. Premium domain prices and restoration fees require separate confirmation before the operation is ordered.

A domain shown as available is not yet reserved. Registration is complete once confirmed by the registry. If a paid registration cannot be completed, we offer an alternative with your agreement or refund the failed operation. We will not register another domain without your agreement.

Transfer charges and any extension of the registration period depend on the extension and are displayed before ordering. Transferring a domain does not automatically move website files or email. Registry fees or an irreversible operation do not, by themselves, exclude statutory consumer withdrawal rights.

Renewal and cancellation

Automatic service renewal and automatically collecting payment are separate arrangements. A one-off Montonio payment does not by itself authorise future debits. Recurring payments require separate, clear authorisation and a payment solution supporting them.

Renewal terms, the next period’s price and cancellation deadlines are specified when ordering. The price of an existing prepaid period is not changed retrospectively. We notify you of price changes before the next period so you can decide whether to continue at the new price.

To request cancellation, email info@sibly.pro, identifying the service and requested end date. We explain the applicable contractual end date and data handover options in our reply. Consumer withdrawal and remedies for defective services are separate from ordinary cancellation. An expired domain may interrupt both a website and email, so cancellation and domain transfers should be arranged in good time.

For overdue payments we send a reminder and advance notice of any suspension, including its deadline. A payment reminder cannot extend the registry’s domain expiry deadline.

Consumer right of withdrawal

If you purchase outside your trade or profession, you generally have 14 days from conclusion of an online service contract to withdraw without giving a reason. This statutory consumer right does not apply to orders placed on behalf of a business.

Send an unambiguous withdrawal statement to info@sibly.pro. You may use: “I wish to withdraw from my Sibly service contract. Name: …; order number or service: …; contract date: …; reply email: …; statement date: …”. Using this sample is optional. Sending the statement before the deadline is sufficient.

If you want the service to start immediately

We request your express instruction before starting a service within the 14-day period. If you subsequently withdraw, we may charge proportionately for service actually provided up to withdrawal only where the legal requirements and prior information obligations have been met.

For a paid service, withdrawal rights end on full performance only if performance began with your prior express consent and acknowledgment that you would lose the right on full performance. Opening an account does not fully perform an ongoing annual service. For digital content not supplied on a physical medium, an exception applies only with the legally required consent, acknowledgment and contract confirmation. Accepting general terms alone does not replace these consents.

These principles also apply when assessing domain orders: starting a registration does not automatically make the order non-refundable.

Refunds and resolving enquiries

Following valid consumer withdrawal, we refund the amount due without undue delay and no later than 14 days after receiving the withdrawal statement. We use the original payment method unless you expressly agree otherwise; you incur no refund charge. Any legally permitted proportional service charge is applied only when its legal conditions are met.

For duplicate payments or unfulfilled orders, we check the transaction and return amounts received without entitlement. Montonio is the payment intermediary; Storybook OÜ handles service, invoice and refund enquiries. Technical payment issues do not limit statutory consumer deadlines or rights.

For complaints, include the order number, a description and your requested resolution. We respond to written consumer complaints within 15 days. If no agreement is reached, consumers may contact the Consumer Disputes Committee or a court. These terms do not restrict statutory remedies for defective or unprovided services.